PRIVACY POLICY

DATA CONTROLLER

Cléo is responsible for the processing of your personal data. With this privacy policy, we aim to inform you about why and under what conditions we process certain personal data, how we protect your privacy, and what rights you have.

PERSONAL DATA AND PURPOSES

When you use the contact form on our website, you provide personal data to us. We ask for your name, phone number, and email address so we can contact you and respond to your inquiry.

Cléo processes personal data only when we have a legal basis to do so. The legal grounds for processing your personal data are:

  • Your consent: We process the personal data you provide via the contact form with your explicit consent.
  • Necessary for the performance of a contract: Your data is processed in order to contact you in response to your request or inquiry.

You have the right to withdraw your consent at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.

RETENTION PERIOD

We do not retain your personal data longer than necessary for the purposes for which it was collected. The data you provide via the contact form will be kept for up to 6 months after your inquiry has been addressed.

THIRD PARTIES AND PROCESSORS

We do not share your data with third parties unless required by law. However, we may use processors to provide certain services (such as web hosting). These processors act on behalf of Cléo and are bound by a data processing agreement to protect your personal data.

SECURITY OF YOUR PERSONAL DATA

We take appropriate technical and organizational measures to protect your personal data from loss or unlawful processing. Examples include encrypted connections (SSL), access control, and regular security audits.

YOUR RIGHTS

You have the right to:

  • Access the personal data we process about you;
  • Correct inaccurate or incomplete data;
  • Request the deletion of your data (right to be forgotten);
  • Request restriction of the processing of your data;
  • Receive your data in a structured, commonly used, and machine-readable format (data portability);
  • Object to the processing of your personal data;
  • File a complaint with the Data Protection Authority if you believe your rights have been violated.

You can submit requests via info@cleodworp.be. You will receive a response within one month.

COOKIES AND TRACKING

If our website uses cookies or tracking technologies, you will be informed and asked for consent where required. You can always adjust your cookie settings through your browser.

CONTACT DETAILS

If you have any questions regarding this privacy policy, please contact us via email at info@cleoknokke.be.

Cléo Knokke
Alfred Verweeplein 5,
8300 Knokke
Phone: 0492 44 55 99

We regularly update our privacy policy. The most current version can always be found on our website. Changes will be clearly communicated.